Introduction
Sociovite is an AI-powered omnichannel customer communication and social media management platform. It lets you unify WhatsApp, Instagram, and Facebook Pages into a single shared inbox, automate customer workflows with 24/7 AI chatbots, and gain deep business intelligence insights with real-time sentiment analysis.
Quick start
To start using Sociovite, you need to connect your primary communication channel first:
Connecting WhatsApp Business : Link your existing WhatsApp mobile account instantly using a QR Code scanner, or onboard a dedicated business number using the official WhatsApp Cloud API.
Connecting Instagram : Receive Direct Messages (DM), Story mentions, and post comments directly into your shared inbox by authorizing with Meta OAuth.
Connecting Facebook Page : Connect your business fanpages to manage Messenger chats, lead inquiries, and customer interactions from one unified place.
Once you have selected a channel, you can follow these simple steps to start responding to customers in under 5 minutes:
Log in to your Sociovite Workspace: Access your central command center at
smm.sociovite.dev.ganapatih.com.Navigate to Settings > Channels: Click Connect Channel, pick your preferred service, and complete the authorization prompt.
Invite Team Members: Add colleagues as Agents or Supervisors under Settings > Team Management so your team can collaborate in the inbox.
Receive & Reply in Unified Inbox: Send a test message from your mobile phone. Watch the conversation appear in real time via WebSockets, and send your reply instantly.
💡 Pro Tip: Need detailed step-by-step guides with screenshot walkthroughs for each channel? Check out our Social Media Integrations guide in the sidebar.
Core Features
Unified Shared Inbox: Multi-agent collaboration, collision detection (see who is typing), agent assignments, and conversation tagging.
AI Chatbot & Smart Auto-Reply: Automated greeting messages, business hour schedules, FAQ bots, and seamless human agent handover.
Business Intelligence & Sentiment: Automatic sentiment detection (Positive, Neutral, Negative) to track customer satisfaction and brand perception in real time.
Contact Management (CRM): Persistent customer profiles, interaction histories across channels, custom attributes, and notes.
FAQ
The Sociovite FAQ is a collection of useful questions and answers about the platform and integrations.
Do I need a new phone number to use WhatsApp with Sociovite?
No! You have two flexible options: you can connect your existing WhatsApp mobile app using our quick QR Code Mobile Link, or you can register a dedicated business phone number using the official Meta WhatsApp Cloud API (WABA) for enterprise volumes.
Does Sociovite support Instagram Story replies and post comments?
Yes. Direct Messages (DM), Story replies, and Story mentions automatically flow into your unified inbox. You can also configure public post comment monitoring and automated responses under your channel settings.
Can multiple agents reply to the same customer without confusion?
Yes. Sociovite includes real-time agent collision prevention. Whenever an agent opens a conversation, other teammates see a live indicator ("Agent Sarah is typing..."), and conversations can be assigned to a specific primary owner.
What happens when a channel connection token expires?
Sociovite automatically refreshes Meta tokens into 60-day Long-Lived Tokens. If a token is revoked (for example, after changing your Facebook password), simply open Settings > Channels and click the Refresh button to re-authenticate with one click.
How does the AI chatbot hand over to a human agent?
The chatbot detects customer intents such as "talk to agent", "human support", or questions it cannot resolve. The bot automatically marks the ticket as Open and routes it directly to available human agents in the Inbox.
Is our customer data secure and compliant with Meta policies?
Yes. All webhook payloads are cryptographically verified using HMAC SHA-256 signatures, and all communication uses TLS 1.3 encryption. Sociovite integrates strictly via official Meta Graph API and WhatsApp Business Platform endpoints.