Connecting Facebook Page
Connect your Facebook Page to Sociovite to manage customer Messenger conversations. Your team can reply to messages, update conversation statuses, and use automated messages. Only Facebook Pages can be connected. Your personal Facebook account is used only to authorize the connection.
Prerequisites
Admin (Full Control) Access: Sign in using the personal Facebook account that has Admin or Full Control access to the Facebook Page you want to connect. This access is required to authorize the connection.
Page is Active & Published: Make sure the Facebook Page is published, active, and not under review or restricted by Meta.
Messaging Feature Enabled: Make sure messaging is enabled in the Facebook Page settings. If messaging is disabled, Sociovite cannot receive Messenger conversations from customers.
Prerequisites Before Connecting
Admin (Full Control) Access: Sign in using the personal Facebook account that has Admin or Full Control access to the Facebook Page you want to connect. This access is required to authorize the connection.
Page is Active & Published: Make sure the Facebook Page is published, active, and not under review or restricted by Meta.
Messaging Feature Enabled: Make sure messaging is enabled in the Facebook Page settings. If messaging is disabled, Sociovite cannot receive Messenger conversations from customers.
Step-by-Step Connection Guide
Navigate to Settings > Channels in Sociovite.
In the Facebook Page section, click Connect your account.
Review the requirements, click Connect Facebook Page.
A Facebook authorization popup window will appear. Select the Facebook Page you wish to connect.
Grant all requested permissions (Manage Messages, Read Engagement, Show List of Pages) and click Done.